Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Using your NHS account (through the NHS website or in the NHS App)
- Using the GP online system: Patient Access
- Email prescription.downland@nhs.net
- Posting your repeat through the letterbox on the front door of the Practice. Medication will usually be ready to collect after 5 working days, you will receive an email or text message when it is ready to collect. We do not work weekends – if you place it in the post-box out of hours or over the weekend we will start the process on Monday
- By completing your repeat slip at the counter when you pick up your medication each month, this Is then placed into our order system for the following month, you will receive an email or text message when it is ready to collect
We are not able to take requests over the phone.
Collecting your Prescription
You will need to choose a Pharmacy to collect your prescription from. We call this nominating a Pharmacy.
You can change your nominated Pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any Pharmacy that accepts repeat prescriptions
Questions about your Prescription
If you have a question about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Please take unwanted medication to the Pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About Pharmacists
As qualified healthcare professionals, Pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with Pharmacy staff.
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