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New Years Day Closure

The Downland Practice will be closed on New Years Day – Thursday 1 January 2026 due to the Public Holiday. We will re-open on 2 January 2026 as normal.

Should you require an urgent medical appointment please call NHS 111

If you have a medical emergency, please call 999

Practice Team

Practice Management

Cat Boslem

MSc
Practice and Pharmacy Manager

Christina Asprey

Finance manager

Cathy Blaze

Operations Manager

Sharon

Data and administration Manager

Prescription delivery driver / Handyman

Ted

Care co-ordination team

Our skilled care co-ordinators are ‘front of house’ and usually your first port of call when you contact or visit the surgery. Our care co-ordinators field the majority of incoming queries and are now also responsible for co-ordinating recalls and appointment schedules for the management of a number of chronic health conditions. Our care co-ordinators are trained to work to guidelines set out by our GPs and will ask you questions when you call the practice to ascertain the nature of your query. This information will be used to direct/refer you to, or book you in with an appropriate clinician or service. Our care co-ordinators follow a code of confidentiality and will only ask you questions appropriate to patient care.

To contact our care co-ordinators, please call 01635 248251 option 1 or send a message via the website.

Dispensary / Pharmacy

Our dedicated dispensers and pharmacy counter assistants are trained to help patients with the dispensing of and queries regarding prescriptions and medication. Our pharmacy team can also help with minor ailments and advice on over the counter remedies.

To contact our dispensary/pharmacy team, please call between 11am and 1pm on 01635 248251 option 2, or send a message via the website.

Administration Team

Our administration team work hard ‘behind the scenes’ to perform a number of important duties that help to keep our surgery running effectively. Our administration team is comprised of medical secretaries (responsible for hospital referrals), registration clerks, and administrators responsible for data processing, incoming document management, private (non-NHS) work, childhood immunisation programmes, and the management of the practice timetables.

  • To contact the medical secretary regarding a hospital referral, please call 01635 248251 option 3
  • To contact the team regarding private (fee payable non-NHS) work, please call 01635 248251 option 4
  • For all other enquires, please contact our care co-ordinators on 01635 248251 option 1 or send a message via the website.

Page published: 5 May 2023
Last updated: 24 June 2025