The reception team have worked very hard during this pandemic, ensuring that patients needs are dealt with when they contact the surgery. For the whole of the pandemic we have not had a full reception team available, despite many recruitment drives we are still short of reception staff. Whist we are close to getting the reception team back to full strength, the practice is undertaking a review of the whole of the reception process. This review will take a number of months to fully complete and implement the changes. We have a cross member practice team that includes a member of the Patient Participation Group. As you already know the coming winter will place extra pressure on the Downland Practice, we are aware that the wait for a phone call to be answered at the surgery is currently higher than normal. We will update the website on a regular basis as advised by the review team.