Help and advice during COVID-19 pandemic

ACCESSING HELP AND ADVICE FROM HOME

As per current government guidelines, you should not leave your home unless absolutely necessary. For further information, please visit the government website.

Symptoms

DO NOT ENTER the practice if you or anyone else in your household is experiencing a cough or high temperature.

Please visit www.nhs.uk for more information and symptom advice.

Where can I get help and advice if I am staying at home?

  • Life threatening emergencies: Call 999
  • Get medical advice online: 111.nhs.uk or the NHS website.
  • Current COVID-19 guidance from the NHS: Click HERE.
  • Current COVID-19 guidance from the government: Click HERE.
  • Contacting the practice: Ask the receptionist a question or ask the doctor a question via the website. Our team are still available by telephone for appointments and urgent queries on 01635 248251 but please note that due to demand and unplanned staff absences, you may wait longer for your call to be answered.
  • Collecting your medication: If you are staying at home and unable to organise collection of your medication, please contact the practice in writing to request home delivery. An authorised group of volunteers will be instructed by the practice. This medication home delivery service is in very high demand and entirely reliant on volunteers. Please help us to help those most in need by only requesting this service if you do not have a trusted friend, neighbour, or family member that could collect your medication for you.
  • YOU ARE NOT ALONE: During this time it is important to remember that you are not alone. If you are feeling anxious, depressed, or stressed, you can find advice, tips, and support on NHS Every Mind Matters. If you need help with essential shopping, support in other areas of your daily life, or you just need a friendly chat, please contact the West Berkshire Community Support Hub for information on how to access this support.

If you need further advice on who to contact when you are staying at home, please ask the receptionist.