Frequently Asked Questions (FAQs)


Who do I need to see?

Some symptoms and conditions do not need to be assessed by a GP and are better dealt with by another healthcare professional.

When can I see a GP/nurse?

We are offering routine appointments with clinicians both face to face and via telephone. As we begin the process of resuming routine services, you may expect to wait for a routine appointment. Making use of other NHS and community services for advice where appropriate, such as NHS 111, the pharmacy, and Urgent Treatment Centre (formerly Minor Injuries Unit), can help us to keep this wait to a minimum.

If your issue is medically urgent, you must call BEFORE 12:30. After 12:30, there are no available bookable appointments. Please be aware that by requesting medically urgent advice, you agree to be available to attend the surgery the same day, if requested by our team.

My hospital appointment has been cancelled/postponed. What should I do?

If you have any questions regarding a hospital appointment, please contact the relevant hospital directly.

How can I access medical help if I am staying out of the area?

If you are usually registered with The Downland Practice but are currently staying out of the area, you should register with your local GP surgery so you can access GP help and/or a prescription should you need it.

Can I register temporarily with the practice?

If you are currently staying within our catchment area, please see our registration page.

Vaccinations and COVID-19 Testing

Where can I book my COVID-19 vaccination?

When it is your turn, please visit Book or manage your coronavirus (COVID-19) vaccination – NHS ( or call 119 to arrange a COVID-19 vaccination.

When will I be notified about the Autumn COVID-19 booster?

Please see our news items for updates.

Can I book a flu vaccination?

Please see our news items for updates.

Should I still bring my child for their routine childhood immunisations?

For your child’s health and wellbeing, it is important that childhood immunisations are not missed. If your child is due routine immunisations, you will be sent an invitation letter with an appointment date and time, and further information. If you have any queries, please ask the nurse via the website.

Can I have a test for COVID-19 infection and/or antibodies?

Get a free NHS test to check if you have coronavirus – GOV.UK (

List of private providers of coronavirus testing – GOV.UK (

How do I get a COVID-19 vaccine passport?

Vaccine passes are available via the NHS app. If you do not yet have access to your records online, please visit our Register for Online Services page.

Why aren’t my vaccinations showing on the NHS app?

At this time, only COVID-19 vaccinations given in England will appear on the NHS app. NHS England are in the process of working on a data share between England and other countries. Until this time, please retain any vaccination cards or confirmation documents you have been given.

Administration, Work, and Exemptions

What are the National and Type 1 Data Sharing Opt out schemes?

More information on the proposed NHS data sharing can be found on NHS – Your data matters and NHS digital – Collecting GP data – Advice for the public.

There are two different types of ‘opt-out’; National Data Opt Out, and Type 1 Opt Out. You can choose to opt out of one, both, or neither. Please read the above information to help you make your decision.

To register a National Data Opt Out, click here – Make your choice about sharing data from your health records – NHS (

To register a Type 1 Opt Out, please download this form, complete it, and return it to reception.

Is private (non-NHS) work still being carried out?

Please call us if you have a request for private work.

How can I get a sick note for work?

If you have symptoms of coronavirus or live with someone who has symptoms of coronavirus, you can obtain a note for your employer directly from the NHS 111 isolation note service. If you require a sick note for an ongoing (non-isolation related) condition, please request a sick note online.

Prescriptions and medication

How can I order my repeat prescription?

  • Online at Patient Access or via the NHS app
  • Email your request to
  • Post your repeat slip to the practice
  • Put your repeat slip through the letter box of the practice

Please note that we cannot accept requests for routine repeat prescriptions via the website, or over the telephone.

When will my prescription be ready to collect?

Once you have requested a prescription, it will be ready to collect after 4 working days.

Can I order more than 1 month’s worth of medication?

Repeat medication requests will only be issued for 1 month at a time due to supply concerns.

My medication review is due/overdue. What should I do?

Our Clinical Pharmacist is now managing routine medication reviews and will work closely and discuss your case with your GP. If your medication review is due or overdue, please call our team on 01635 248251 option 1 to book a telephone appointment with Clinical Pharmacist.

On behalf of the GP Partners at the Downland Practice, thank you for your patience and ongoing support.