Downland Practice Coronavirus (COVID-19) Update

DOWNLAND PRACTICE DAILY UPDATE: As you will be aware the UK is experiencing the COVID-19 pandemic. Due to the coronavirus outbreak, GP practices have now entered a new phase of safety measures. These measures are in place for the safety of patients and staff.

Latest Government Guidance

As per current government guidelines, you should not leave your home unless absolutely necessary. For further information, please visit the government website.

Symptoms

DO NOT ENTER the practice if you or anyone else in your household is experiencing a cough or high temperature.

Please visit www.nhs.uk for more information and symptom advice.

Surgery/Pharmacy Opening Times And Closures

The surgery is currently operating usual opening hours. Details of pharmacy opening times can be found HERE. Please note that the surgery will be closed between 09:00 and 09:30, and 12:30 and 13:30 each day for staff briefing. These times are subject to change pending further updates from NHS England.

Due to COVID-19, the surgery and pharmacy will be OPEN during the above times on Good Friday and Easter Monday.

GP Appointments

If you need to speak to a GP, please call at 08:00 on the day you need to be seen.

All GP appointments are now conducted through an ‘on the day’ telephone triage. Please make sure your contact details are up-to-date and you are waiting at home with your phone if you have requested a call back from a GP. Due to increased demand and decreasing staff levels, the GP will only call once. If the GP needs to see you for further assessment, the GP will arrange this with you.

If you are unable to attend your appointment, please call our team immediately to cancel. Appointment reminder texts have been temporarily suspended.

Nurse Appointments

If you need to see a nurse, please call at 08:00 on the day you need to be seen.

For booked nurse appointments, please arrive at your appointment time and wait outside (you may wait in the car); DO NOT ENTER THE PRACTICE even if your appointment is running late. If you are arriving by car, please park in the marked spaces (first row of spaces in the surgery car park). The nurse will call your mobile number when they are ready for you to enter the practice. If you do not have a mobile number, please provide our team with your car registration plate details so the nurse can locate you.

Please note that urgent nursing services are currently being prioritised meaning changes to appointments may occur. We will notify you via text, call, or letter if this affects your appointment.

If you are unable to attend your appointment, please call our team immediately to cancel. Appointment reminder texts have been temporarily suspended.

Prescriptions

Repeat medication requests will only be issued for 1 month at a time due to supply concerns.

If you have requested a prescription, it will be ready to collect after 4 working days. To allow our exceptionally busy pharmacy team to focus on processing prescriptions, please do not call to check the status of your request.

We are unable to send prescriptions electronically to other pharmacies. If you are currently residing outside of our catchment area and require a prescription, you will need to register with your nearest GP surgery.

If you are unwell or staying at home and unable to organise collection of your medication, please contact the practice in writing to request home delivery. An authorised group of community volunteers will be instructed by the practice. This medication home delivery service is in very high demand and entirely reliant on volunteers. Please help us to help those most in need by only requesting this service if you do not have a trusted friend, neighbour, or family member that could collect your medication for you.

NHS ‘At-Risk’ Letters (“Shielding”)

These are being sent centrally from the NHS not from the practice. Please follow the guidance in the letter; you do not need to call the practice. If you did not receive a letter but feel you may fall into the ‘shielding’ category and need advice, please send a website message to your GP.

Telephone Lines

You should only call the practice if you are unable to find advice online. If you have a routine query, please ask the receptionist via the website. Due to staff shortages, questions submitted via the website may take longer than usual to receive a reply. If you need to call our team, please note that you may wait longer than usual for your call to be answered.

Private (Non-NHS) Work

Requests for non-NHS services (requests for medical records/medicals etc) will be dealt with once the surgery is able to return to normal service.

Where can I get help and advice if I am staying at home?

Please see our dedicated website page for accessing help and advice if you are staying at home.

Our website is currently being updated on a daily basis. Please check the practice news items for the latest updates.

 

On behalf of the GP Partners at the Downland Practice, thank you for your patience.